Policies
We are proud to serve Amazon and stive to meet and exceed all your catering needs. Our
team is passionate about food, and we believe that food is an integral part of an event. We
are dedicated to helping bring your event ideas and goals to life!
Please use this information to understand processes, procedures and expectations as we
work together to achieve a smoothly executed and memorable catered event.
Our experienced catering specialists are happy to answer all your questions and assist in
planning every detail. Contact us at jfkcatering@amazon.com or via 516.460.2548
We look forward to serving you!
SERVICES
We can assist with all your catering needs – from drop off boxed lunches to buffet stations,
custom menus to happy hour events. We are a full-service catering company that can service all
food and beverage needs for your meetings and events.
To book spaces and/or tables/equipment for your event, GREF Meetings & Events can assist.
Please complete this form to begin that process: Meeting and Event Request Form.
ORDERING DETAILS
- Order Placement: To ensure the best quality and service, please place your orders at
least 3 business days in advance. While we will always try to accommodate late orders
and revisions, not all requests may be possible.
- Cancellations: Cancellations must be made at least 24 hours in advance. Cancellation of
events with 100+ guests must be made 48 hours in advance. Cancellations made
outside the cancellation windows will require the invoice to be paid in full. Please email
jfkcatering@amazon.com to cancel your event/order.
- Inclement Weather: In the case of inclement weather (resulting in school closures &
special bus routes), we require a minimum of 12 hours’ notice for cancellations to avoid
charges. To cancel, please contact us at jfkcatering@amazon.com or call 516.460.2548
- Catering Minimum: Our minimum catering order is $75.00
- Sales Tax: All invoices reflect applicable city tax.
- Inclusions: Delivery and pick up are included in our pricing. All necessary serving
utensils, buffet signage, buffet equipment, compostable cutlery, plates, napkins, and
standard table linens are included.
- Catering Equipment: Unreturned/damaged catering equipment will incur a charge equal
to the cost of replacement.
- Confirmation of Order: After we have finalized all the details of your event, you will
receive a catering BEO (banquet event order) for your review and confirmation. Please
carefully review all information on this event order form for accuracy and completeness
before confirming. Make any necessary changes and return within 5 business days in
advance of the event.
- Guaranteed Attendance: To best serve you, the guaranteed number of guests is
required for all functions no later than 5 business days prior to the event, subject only
to increase and charged accordingly.
MENU SELECTIONS
- Custom Menus: Don’t see something that aligns with your preferences, event theme,
etc.? Reach out! We are happy to custom tailor a menu to your style, goals, etc.
- Substitutions: We reserve the right to make last minute substitutions for food items
that are not available due to season, product inferiority or supplier outages. We will
notify you of any substitutions as soon as possible.
- Vegan & Vegetarian Offerings: Our menus include a variety of vegan and vegetarian
selections. Please inquire with our Catering Manager if you have any additional
questions.
- Ready to Go: Boxed and/or bagged meals are available.
- Allergen Preferences: Contact us at jfkcatering@amazon.com or via 516.460.2548 with any concerns or questions.
SERVICE TYPES
- Drop Off Only/Express Menu: Drop off orders provide you convenience for simple
orders that do not require set up and pick up. Drop-off orders are delivered within the
window of the event set up time and start time of the event. Drop-off order menu items
are delivered on disposable service ware; the customer is responsible for storage during
the event and disposal, removal and cleaning of the event space after.
- Staffed Events: All staffed events will include a $40.00 per hour/per staff fee, with a 4
hour minimum. Plated meals and events with china service may incur additional setup
and breakdown times. A 20% service charge will be applied for all staffed events.
PAYMENT POLICY
- Approved payment methods are a company issued p-card or an internal PO (fully funded).
Inside Amazon Guidelines
- A credit card must be provided at time of booking and the full payment will be
processed within 24 hours after the event.
- If paying with a PO, Compass One must receive the approved purchase order at least 48
hours in advance.
ADDITIONAL SERVICES + OFFERINGS
- Linens: As a standard, we provide house linen for all food and beverage tables for full -
service events. House Linens for guest tables can be provided at an additional charge.
The same applies to registration tables, nametags, head tables and any additional tables
that will not be directly used for food and beverage set up. Specialty linen can be
acquired upon requests. Linen service only is an additional $10.00 per standard linen.
Additional charges will apply for specialty linen.
- Additional Décor and Rental Needs: In addition to our food and beverage service, we
can assist with providing you quotes for all your event rental needs – from specialty
linens, to décor to floral and beyond. Please allow for 5 business days advance notice.
- Space/Table Needs: Amazonians are responsible for reserving space and/or ordering
their own tables prior to any catering delivery. Please fill out a Meeting and Event Request Form for these services.
WEEKEND & OFF-CAMPUS REQUESTS
- Weekend Minimum: The minimum food and beverage catering order on weekends is
$2,000.00.
- Weekend Staffing: The weekend service staff rate is $50.00 (update to approved area
wage) per hour/per staff member.
POST EVENT
- Survey: We value your feedback. Please complete this Quick Survey
- Your complete satisfaction is our goal. If an event outcome does not meet our standards, please email jfkcatering@amazon.com and our manager will contact you to discuss.
